Door To Door Valet Cleaners & Tailors

Establishment and laundry - Door To Door Valet Cleaners & Tailors at 310 East Grand Avenue, El Segundo, CA 90245, US. On this page you will find information about the company, its opening hours of the company, telephone and address and customer testimonials.

Establishment's El Segundo   Laundry's El Segundo  

Contacts

Address:
310 East Grand Avenue, El Segundo, CA 90245
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Website:
doortodoorcleaners.com

Phone number:
+1 310-640-3456

Categories:
Establishment   Laundry  

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Opening hours

Monday 07:00am — 07:00pm
Tuesday 07:00am — 07:00pm
Wednesday 07:00am — 07:00pm
Thursday 07:00am — 07:00pm
Friday 07:00am — 07:00pm
Saturday 08:00am — 06:00pm
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Reviews about Door To Door Valet Cleaners & Tailors

  • Megan Berry
    Mar, 22 2018
    ★ ☆ ☆ ☆ ☆
    I have been a customer here for three years, primarily because it is so close to home and convenient. They are pricier than other dry cleaners, but convenience won out. However, I am now completely done with this business. I dropped off a Lands End canvas bag to be dry cleaned on 10/1. They called me the next day to let me know that it would be $40 to clean the bag; again super pricey, but I needed it done. So I authorized the cleaning of the bag. Now in mid November I went in to pick it up and lo and behold it wasn't ready, they damaged the bag in the cleaning process and told me that they had called Land's End to get me a replacement bag back in October. I have ordered many things thru LE and nothing ever takes more than 2 weeks to arrive from an order and this is going on 2 months. Not only do I still not have the bag as of today 12/5, but the owner has not been able to provide any update as to when I get my new bag AND he insists that I still owe the original $40 cleaning fee for a damage his company incurred to the bag.

    Clearly customer service is not a value with Door to Door Cleaners and as soon as I have my bag in my possession I will never be a customer again.

    UPDATE: On 12/6 at 3:45 Sajid the owner called me upset with the nature of my initial review. He continually asked me to remove my initial review once I receive the new bag from Land's End after he told me it will cost his company over $125 for my bag to be replaced and tested (color testing, etc.).

    He was incredibly rude and aggressive with me and when I would not agree to remove the initial review he said

    "Ok, now we will play hard ball" and disconnected the call.

    I will NOT be removing this post because he pressured me to do so and I feel that customers in El Segundo should know the type of business he is running.
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